The 80-12 months old LEGO Group believes “only the very best is superior more than enough”, in accordance to its founder Kirk Christiansen. Accordingly, it is registered to several important ISO specifications which includes ISO 9001 (quality management), ISO 14001 (environmental administration) and ISO 8124 (safety of toys).
When was the previous time you opened a new LEGO kit and identified lacking parts or guidance or nearly anything much less than satisfactory about the item and the whole knowledge? The LEGO manufacturer is essential to the LEGO Team and anyone appreciates how tough it is to console little ones when their expectations have not been achieved. LEGO Group can’t find the money for this. ISO 9001 offers the essential framework and tips to hold alone in verify while meeting internationally-acknowledged finest practices for jogging an powerful Excellent Administration Procedure.
LEGO is working with ISO 9001 to hold its suppliers and world wide factories accountable to fulfill its excellent criteria and client expectations. This is one of the positive aspects of the normal. The ISO licensed business can connect with the photographs when working with suppliers and have its decide of the litter. In the long run, the consumer wins. The typical is also currently being used to enable quickly-monitor world growth.
LEGO is carefully adhering to Section 7.2.3 of the common referred to as ‘Customer communication’. That is, LEGO is analyzing and applying productive preparations for communicating with purchaser in relation to:
1) item information and facts
2) enquiries, contracts or purchase managing, which include amendments, and
3) client feed-back, such as shopper complaints
The excerpt below is from ISO Target+ magazines’ March 2010 challenge, Quantity 1, No. 3
Because 1991, the LEGO Group has carried out ISO 9001, which it regards as the ideal framework for structuring its world-wide high-quality management program (QMS) – with LEGO factories functioning in countries properly knowledgeable of its requirements. Utilizing ISO 9001 is an productive way of implementing the top quality management technique at new creation web-sites. All ISO 9001 specifications will generally be familiar to quality administration staff members at new web sites, which permits the company to aim fully on the certain inside needs. For the shopper, the excellent administration procedure assures that each LEGO box has the correct quantity and style of developing elements, which are critical to delivering the promised LEGO making encounter.